At a glance
| Android app | Yes |
|---|---|
| iPhone app | Yes |
| Works in a browser | Yes |
| Dispatcher console | Yes |
| Runs on your own server | Yes |
| Vendor cloud | Yes |
Zello Work on the Inrico T320
The Inrico T320 is one of the radios Zello Work runs on. Here is its screen with the app: tap a feature or the radio's keys to see how a shift works with it.
The radio's keys work too: PTT plays the next call (hold it to talk), the knob or ▲▼ change the group, ◀▶ switch the app’s screens, the red key stops.
What is Zello Work, and how does it differ from the free Zello app?
Zello Work is Zello's paid business service: a private network with an admin console, roles, a dispatcher app and per-user plans. The free app, Zello Friends & Family, is a non-commercial service on separate servers, and Zello says using it for business violates its Terms of Service.12
| Zello Work | Free Zello app | |
|---|---|---|
| Use | Business | Non-commercial only |
| Price | From $6.80 per user per month | Free |
| Servers | Separate business network, on-premise option | Consumer servers, affected by peak use |
| Encryption | 1:1 end-to-end; channels via the server | 1:1 end-to-end; public channels not encrypted |
| Console and dispatch | Browser console, Dispatch Hub | Not included |
Both versions can connect to radio gateways.13
Which devices and apps does Zello Work run on?
Zello Work runs on Android 7 or later and iOS 16.1 or later, and its Dispatch Hub desktop app runs on Windows and macOS. Zello sells no hardware but lists rugged phones and network radios it has tested, from Sonim, Siyata, Honeywell, Zebra, Samsung, Kyocera, RugGear, Telox and others.45
Zello publishes setup guides for the Inrico T199, TYT W700, Telo TE390 and M5, Talkpod N50 and Siyata SD7.6 It says to test accessories in your own environment before standardizing on them.5 In our database, 94 of the 291 current radios name Zello in the maker’s or a retailer’s listing, among them Telox 14, Estalky 12, Inrico 8, UNIWA 8 and Boxchip 7.7
What does the Zello dispatcher app do?
Dispatch Hub is Zello's desktop dispatcher app for Windows and macOS, included in every plan at no extra cost. Driver calls on a dispatch channel land in a shared queue. A dispatcher previews a call, accepts it, talks, then ends or transfers it. The app also shows a map and dispatch analytics.89
- Each dispatcher has their own active queue; an accepted call is no longer visible to other dispatchers.9
- A dispatcher talks only in channels they belong to; an admin can grant roles to reach others.10
- Up to 7,000 users can be active in one channel.3
Where does Zello Work run, and where is the data?
Zello Work runs in Zello's cloud on IBM, AWS and Google Cloud, hosted in the United States, the Netherlands, Japan and Australia. We found no customer-selectable EU-only region. Zello also sells Zello Enterprise Server, an on-premise version that works without internet but lacks some cloud features.1112
- Audio and call alerts use 256-bit AES; stored data is encrypted with 256-bit AES.1311
- 1:1 messages are end-to-end encrypted unless Message Vault is on; channel messages are encrypted from sender to server and from server to recipient.3
- The Trust Center lists SOC 2 Type 2, ISO/IEC 27001:2022 and GDPR. Its AI subprocessors (OpenAI, ElevenLabs, Anthropic) are in the US.11
- The on-premise server has no transcription, translation or single sign-on, and the customer runs the hardware and maintenance.12
What does Zello Work cost?
As of October 2026, Zello Work Core costs $8.00 and Plus $15.00 per user per month billed monthly, or $6.80 and $12.75 billed yearly. Enterprise is quote-only. There is no contract, the 14-day trial needs no card, and teams where half the members are first responders use Zello free.83
| Plan | Monthly | Yearly | Includes |
|---|---|---|---|
| Core | $8.00 | $6.80 | Console, Dispatch Hub, unlimited channels, live location, APIs, radio gateway |
| Plus | $15.00 | $12.75 | Core plus Message Vault, Emergency Alerts, transcription, translation, AI summaries, location history, 24/7 support |
| Enterprise | Quote | Quote | Plus, and single sign-on, SCIM, MDM sign-in, Kiosk, HIPAA support, on-premise server |
Prices are per user, in US dollars. An archived copy of the page from 12 October 2025 shows the same prices.14 Education and non-profit groups get a further 10% off annual plans. Cancellations get no refunds, and each radio gateway takes a paid seat.815 The trial includes Plus features for up to 100 users.3
What are the limits of Zello Work?
Safety, records and AI features sit in Plus or Enterprise: Core has no Emergency Alerts, Message Vault, transcription or location history. The documentation we read lists no geofencing, incoming webhooks or automatic escalation, and no browser push-to-talk client for staff. Video calls are in beta.816
- If the app is force-closed, the user goes to Standby, and channel messages sent meanwhile are not queued. Message Recovery, which an admin enables, restores up to the last 50 per channel for 24 hours.1718
- Single sign-on, SCIM and the on-premise server need Enterprise, which is quote-only.8
What it can do
- Group calls
- Private calls to one person
- SOS and emergency alerts
- Live location on a map
- Text and photo messages
- Call recording and replay
- Video calls or live video
Radios that list Zello Work
Questions
Is Zello free?
The consumer app is free for non-commercial use. Business use needs Zello Work from $6.80 per user per month, with a 14-day trial; qualifying first responders use it free.28
Does Zello work on PoC radios?
It runs on Android 7 or later, and Zello publishes setup guides for several network radios. Whether a radio's PTT and SOS keys work with Zello depends on the model, so test one before buying a fleet.465
Can Zello talk to DMR or analog radios?
Through a radio gateway. Zello Bridge works with RoxiTek, Raven and JPS gateways, supports channels only and up to 16 links. Zello's pages say "LMR integration" without naming DMR or P25.19
How long is the delay?
Zello states under half a second on Wi-Fi, under 1 second on 4G, under 2 seconds on 3G and 2 seconds or more on 2G.20
Sources
- How does Zello Work differ from Zello Friends & Family? · Zello Work Help Center
- Zello Terms of Service · Zello
- Overview of Zello Work · Zello Work Help Center
- Minimum system requirements to use Zello apps · Zello Work Help Center
- Accessories: network radios and rugged phones · Zello Work Help Center
- Radio database: apps named by each maker · poc-radio knowledge base
- Zello Work pricing · Zello
- Getting started as a dispatcher: Dispatch Hub · Zello Work Help Center
- Can I speak in a channel I'm not a part of? · Zello Work Help Center
Show all 20 sources
- Zello Trust Center · Zello
- Zello Enterprise Server (ZES) overview · Zello Work Help Center
- What encryption algorithms does Zello Work use? · Zello Work Help Center
- Zello pricing page, archived copy of 12 October 2025 · Internet Archive
- Subscribe to Zello Work in the Management Console · Zello Work Help Center
- Calls (beta) · Zello Work Help Center
- Standby status · Zello Work Help Center
- Message Recovery · Zello Work Help Center
- Using Zello Bridge with radio gateways · Zello Work Help Center
- What is the current latency? · Zello Work Help Center
